Service Lead (Bicycle Service)

Location: Edinburgh, United Kingdom

Company

hirify.global develops and sells bicycles, parts, and accessories while providing customer-focused service through its shops.

What you will do

• Lead the service experience and act as the main point of contact for customers requiring support.
• Integrate sales and service by motivating and guiding the shop team with empathy and accountability.
• Organise service orders and maintain a clean, efficient Service Centre workspace.
• Ensure bicycles are built and delivered with care and accuracy.
• Manage workflow, staffing decisions, and performance metrics for the store’s Service Centre.
• Improve processes and support the growth and success of the shop and its team.

Requirements

• Warm, confident communication skills and a commitment to delivering an excellent customer experience.
• Strong leadership skills, including the ability to motivate, uplift, and guide a team.
• Strong planning and organisational abilities, with the flexibility to adapt when priorities change.
• At least 3 years of bicycle Service Centre experience.
• Proactive and supportive attitude with a passion for helping customers and colleagues succeed.

Culture & Benefits

• 25 days of annual leave plus bank holidays.
• Discounted employee purchase scheme for bikes, parts, and accessories.
• Employee assistance, counselling, and virtual GP services available 24/7.
• Healthcare cashback, gym membership discounts, and other health and wellbeing benefits.
• Cycle to work scheme, salary sacrifice EV vehicle scheme, and enhanced family-friendly policies.
• Annual paid time off for charity work and death-in-service benefit.

Hiring process

• Applicants may mention any recruitment or interview support requirements in their application.
• Candidates who do not meet every requirement may explain their transferable value and potential in a cover letter.