NOC Technician

Location: Littleton, Colorado, United States

Company

hirify.global provides IT staffing and technical expertise to help clients address immediate and emerging technology skill needs through contingent workforce solutions.

What you will do

• Handle inbound customer repair requests through phone, portals, email, and network monitoring tools.
• Troubleshoot managed broadband, Wi-Fi, routers, security, BCI, and MetroE services.
• Verify network outages, resolve issues on the first call where possible, and escalate complex problems to Tier 2 and field operations.
• Manage ticket queues and document detection, diagnostic, communication, and repair information in Remedy/ILEX and customer systems.
• Coordinate with local exchange carriers, field technicians, and client partners to resolve customer troubles.
• Identify recurring access issues, report deficiencies and best practices, and meet performance scorecard standards.

Requirements

• 3–5 years of related technical B2B support experience.
• Strong troubleshooting skills in Layer I and Layer II transport, TCP/IP, IP connectivity, BCI, MetroE, Wi-Fi, switching, routing, DSL, voice, and 3G/4G backup.
• Mandatory experience configuring Cisco routers and switches.
• Strong analytical, communication, multitasking, customer service, and customer interaction skills.
• Two-year technical degree, preferably in engineering or telecommunications.
• Ability to work nights, weekends, variable schedules, and overtime as needed.

Nice to have

• Juniper experience.
• Previous sales or customer service experience.
• Network+, CCENT, Ciena CE-A, or similar industry certification.

Culture & Benefits

• Work independently and collaboratively within a close-knit team environment.
• Maintain regular, consistent, and punctual attendance.
• Support customer service quality through consistent performance standards and timely ticket completion.