Sr. Client Success Manager (EdTech)

Location: Primarily remote with occasional travel to an office or client site; US East Coast working hours are required. Preference is given to candidates able to travel to the Chapel Hill, NC or Bethesda, MD offices for occasional in-person work.

Company

hirify.global is an EdTech company helping college and university leaders use data and Institutional Performance Management practices to address operational and sustainability challenges.

What you will do

• Manage a defined portfolio of enterprise and strategic accounts through onboarding, implementation, analysis services, and ongoing operations.
• Own renewal targets and identify upsell and cross-sell opportunities across assigned clients.
• Conduct business reviews, monitor account health, and maintain KPI dashboards covering ARR, adoption, usage, satisfaction, and service utilization.
• Guide client roadmaps for analysis, data science priorities, institutional assessment, adoption, and benchmarking initiatives.
• Act as the primary point of contact and escalation owner while building relationships with client champions and executive stakeholders.
• Collaborate with Sales, Product Management, Technical Development, Client Services, and Operations to improve delivery, workflows, billing, and retention.

Requirements

• 4–5 years of Account Management or Customer Success experience with high-touch, enterprise-level accounts.
• Proven experience managing renewals and expanding revenue within existing accounts.
• Ability to communicate technical concepts clearly and accurately to stakeholders at all organizational levels, including executives.
• Strong planning, organization, multitasking, interpersonal, written, and verbal communication skills.
• Ability to travel to client sites as needed and work during US East Coast business hours.

Nice to have

• Higher education industry knowledge and familiarity with institutional structures and current challenges.
• Experience in analytics, business intelligence, institutional effectiveness, software implementation, or consulting services.
• Experience in EdTech products such as SIS, LMS, or CRM platforms.
• Ability to use data to drive decisions and recommendations.

Culture & Benefits

• Remote-first working environment with autonomy, flexibility, and trust.
• 18 PTO days available from day one, additional PTO accrual, and 15 paid holidays.
• Medical, dental, and vision coverage, parental leave, and a 401(k) with company match.
• Professional development opportunities, home office perks, company events, and referral bonuses.
• Work focused on supporting higher education institutions and their communities.