Client Operations & Strategic Growth Manager (Financial Services)

Location: Washington, D.C.; core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with flexibility for additional hours based on business requirements.

Base salary in Washington, D.C.: $135,970–$199,390 per year. A New York range of $145,430–$213,260 per year is also listed. Additional discretionary bonuses may apply.

Company

hirify.global is a global law firm with more than 3,100 lawyers across 36+ worldwide offices.

What you will do

• Manage a major financial services client relationship and act as a key internal and external point of contact.
• Develop and execute strategic client plans, identify growth opportunities, and coordinate client meetings, events, CLE programs, sponsorships, and pitches.
• Coordinate legal matter plans, timelines, milestones, budgets, resources, deliverables, and client reporting across a multi-matter portfolio.
• Monitor invoices, time entries, outside counsel guidelines, billing requirements, fee arrangements, supplemental bills, and credits.
• Oversee client-related AI engagement, including tool approvals, licensing, billing, notifications, time-entry requirements, training, and issue resolution.
• Partner with senior lawyers, sector leaders, Finance, Billing, Pricing, and other business services colleagues to improve client service and operational processes.

Requirements

• Seven or more years of relevant experience required; law firm or comparable professional services experience is preferred.
• Experience in account management, PMO, client-facing project management, scoping, budgeting, workflow management, and post-matter reviews.
• Advanced knowledge of project management methodology and law firm management metrics.
• Familiarity with outside counsel guidelines, timekeeping standards, billing compliance, and financial matter management.
• Strong analytical, organizational, communication, writing, presentation, relationship-building, and prioritization skills.
• Advanced Excel and familiarity with PowerBI or comparable tools, HighQ Collaborate, and Smartsheet or Planner are highly desirable.

Nice to have

• Bachelor’s degree or equivalent experience in marketing, account management, or a related field.
• Project management qualification.

Culture & Benefits

• Work with a collaborative global Marketing and Business Development team.
• Partner with senior lawyers, sector leaders, and business services colleagues across practice areas and regions.
• Participate in the firm’s global Responsible Business program.
• Benefits currently include medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.