Service Delivery Manager (AI)

Location: Remote, USA

Salary: $120,000–$153,000 per year, plus target annual discretionary cash and restricted stock unit bonuses of 10% each.

Company

hirify.global provides digital financial tools and services for individuals, small businesses, and companies.

What you will do

• Act as the primary liaison between Verdant IT/Product, the Axos PMO, and business units.
• Register, track, and report active projects according to formal governance standards.
• Manage the end-to-end procurement lifecycle for software and vendor contracts.
• Facilitate sprint ceremonies, IT governance meetings, and cross-functional project reviews.
• Maintain project portfolio dashboards covering status, risks, milestones, and resource utilization, and report progress against OKRs.
• Improve service delivery processes, support audits with documentation and control artifacts, and identify opportunities to apply AI and automation.

Requirements

• Bachelor’s degree.
• 5+ years of experience in project or program management, IT operations, or technology delivery.
• Experience working within a formal PMO framework.
• Strong organizational, communication, and stakeholder management skills.
• Experience managing vendor relationships and procurement processes.
• Ability to pass credit, criminal background, drug, and marijuana screening requirements for employment at a federally regulated bank.

Nice to have

• PMP certification or equivalent.
• Financial services or regulated-industry experience.
• Proficiency with Microsoft Project, Azure DevOps, or GitHub.
• Experience managing offshore or nearshore development contractors.
• Understanding of Agile/Scrum and waterfall project management.

Culture & Benefits

• Medical, dental, vision, and life insurance may be available.
• Paid sick leave, three weeks of vacation, and approximately 11 holidays per year.
• HSA or FSA accounts and other voluntary benefits.
• 401(k) retirement savings plan with employer match and a 529 savings plan.
• Employee mortgage loan program and access to an hirify.global account with self-directed trading.