Member Service Representative (Full-Time) - Forney (Banking)

Location: Forney, Texas, United States — on-site. The role may require working at or permanently transferring to neighboring branches within a reasonable commuting distance. Monday–Saturday hours are based on business needs.

Salary: $22.26–$25.87 per hour

Company

hirify.global Credit Union provides banking products and services, including deposit accounts, loans, and credit and debit cards.

What you will do

• Provide counseling on available banking products and services.
• Open and maintain deposit accounts, loans, and other financial products.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Research and resolve account discrepancies and service requests.
• Educate members, identify cross-service opportunities, and strengthen member relationships.
• Handle cash and negotiable instruments securely while complying with applicable regulations.

Requirements

• Build effective relationships through rapport, trust, diplomacy, and tact.
• Demonstrate research, analytical, problem-solving, judgment, and decision-making skills.
• Work independently and collaboratively in a changing, high-production environment.
• Navigate multiple systems and adapt to evolving technologies.
• Communicate effectively with members and colleagues.
• Comply with federal and institutional regulations related to financial products and services.

Nice to have

• Knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or another financial institution.

Culture & Benefits

• Competitive pay and benefits and perks.
• An energized, engaged, and committed work culture.
• Support for employee development as experience grows.

Hiring process

• Applicants receive a required online assessment by email.
• Completing the assessment is critical for application consideration.