Member Service Representative (Full-Time) - Wayside - Houston (Banking)

Location: On-site in Houston, Texas, United States; may require working at or permanently transferring to neighboring branches within a reasonable commuting distance.

Salary: $22.26–$25.87 per hour

Company

hirify.global provides financial products and services to its members through branch operations.

What you will do

• Provide counseling on deposit, lending, and card products and services.
• Open and maintain checking, savings, certificate, IRA, trust, estate, loan, and other financial accounts.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Research and resolve account discrepancies and member service requests.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Handle cash and negotiable instruments securely while complying with federal and institutional regulations.

Requirements

• Relationship-building skills based on rapport, trust, diplomacy, and tact.
• Effective research, analytical, problem-solving, judgment, and decision-making skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies.
• Effective verbal and written communication skills.
• Availability to work Monday through Saturday based on business needs.

Nice to have

• Knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or a financial institution.

Culture & Benefits

• Engaged and mission-focused work environment.
• Competitive pay and benefits.
• Recognition as a major employer and workplace in multiple industry rankings.

Hiring process

• Complete the online application.
• Complete the required online assessment sent to the application email; assessment completion is critical for consideration.