Member Service Representative (Full-Time) - Saint Robert

Location: On-site at 332 Marshall Dr Ste F, St. Robert, Missouri 65584, United States. Work may also require assignment or permanent transfer to neighboring branches within a reasonable commuting distance.

Salary: $19.38–$22.50 per hour.

Company

hirify.global provides banking products and services to its members and offers a career environment with competitive pay and benefits.

What you will do

• Provide counseling on deposit, lending, credit, and debit products and services.
• Open and maintain checking, savings, certificate, IRA, trust, estate, loan, and other financial accounts.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Research and resolve account discrepancies and member service requests.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Handle cash and negotiable instruments securely while following applicable regulations and procedures.

Requirements

• Ability to build effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, problem-solving, judgment, and decision-making skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies and change initiatives.
• Effective verbal and written communication skills.
• Availability Monday through Saturday based on business needs.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or another financial institution.

Culture & Benefits

• Competitive pay and generous benefits and perks.
• Culture described as energized, engaged, and committed.
• Employee referral program eligibility.

Hiring process

• Applicants receive a required online assessment by email after submitting an application.
• Completing the assessment is required for the application to be considered.