Deskside Support Technician

Location: Massachusetts, United States. Must be a US citizen and live in the United States. The role includes hands-on client support at on-site locations as well as remote support.

Salary: $39,840–$67,440 per year for a full-time schedule. Location-specific ranges may apply in California, Colorado, Massachusetts, New York City, Washington, and Washington, DC. The role is also eligible for a discretionary annual bonus.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems and provides technology services for enterprise clients.

What you will do

• Provide hands-on deskside and remote IT support for diverse end users, including executive users.
• Test and troubleshoot hardware, software, operating systems, applications, system images, and software upgrades.
• Support hardware deployments across multiple device types and maintain client systems.
• Collaborate with internal hirify.global teams and alliance partners such as Microsoft.
• Identify opportunities for modernization and automation and propose improvements that enhance the end-user experience and reduce costs.
• Help achieve customer satisfaction and meet XLA and SLA targets.

Requirements

• At least 5 years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills across email, phone, and in-person interactions.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field is preferred.
• US citizenship and residence in the United States are required.

Culture & Benefits

• Professional development opportunities across service delivery management, workplace modernization, and workplace virtualization.
• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Access to learning programs and certification opportunities from providers including Microsoft, Google, Amazon, and Skillsoft.
• Inclusive workplace supported by employee inclusion networks and volunteering programs.
• Applications are accepted on a rolling basis.