Field Service Technician (Warehouse Automation)

Location: Singapore; home-based with medium in-country travel. Open only to Singapore citizens or Permanent Residents.

Company

hirify.global Far East Pte Ltd provides automated storage and retrieval systems and lifecycle service solutions.

What you will do

• Install and commission hirify.global automated storage and retrieval systems.
• Respond to customer service requests and provide customer support in line with established policies.
• Deliver basic product training and communicate with customers and line management.
• Document service visits accurately through the appropriate reporting and call-tracking systems.
• Diagnose machine and unit performance issues, resolve root causes, and achieve a high first-time fix rate.
• Escalate complex or unusual technical issues and support their efficient resolution.

Requirements

• Diploma or certificate in electrical engineering, mechanical engineering, electrical/mechanical studies, or a related technical discipline.
• 3–5 years of professional experience, preferably in field service.
• Working knowledge of electrical systems and IT networking, with confidence using computers and software.
• Fluent English, spoken and written.
• Singapore citizenship or Permanent Resident status required.
• Availability for medium in-country travel and occasional work beyond standard hours, including weekends and public holidays.

Nice to have

• Experience in warehouse automation or logistics solutions.

Culture & Benefits

• Home-based field service role with independent work and minimal supervision.
• Customer-oriented environment focused on responsive service and structured problem resolution.
• Requires flexibility, self-discipline, logical fault analysis, and the ability to work under pressure.