Technical Support Desk Technician (COMSEC Tier 2)

Location: Sierra Vista, Arizona, USA; non-remote. Relocation incentive available.

Company

hirify.global, Inc. provides information technology services to government clients, including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility services.

What you will do

• Provide Tier 2 technical support for Army COMSEC systems, devices, workstations, peripherals, and associated hardware and software.
• Troubleshoot, diagnose, resolve, and document hardware, software, connectivity, configuration, communications, and encryption-related issues.
• Analyze incident tickets, conduct technical investigations, determine corrective actions, and escalate complex issues through closure.
• Support customers by phone, Microsoft Teams, and email while maintaining accurate records in HPeSM and other government systems.
• Perform COMSEC account operations, including key management, transfers, destruction, device initialization, INE configuration, ECU loading, and OTAD support.
• Support technology refreshes, modernization, testing, deployment, configuration management, and compliance activities for Army COMSEC operations.

Requirements

• U.S. citizenship and an active DoW Secret Clearance.
• At least two years of telecommunications, electronics, information technology, or related technical experience.
• Experience supporting COMSEC equipment and key management systems, including ACES, SKL, and PKI environments.
• Working knowledge of tactical communications, secure voice and data, networking, operating systems, virtualization, and network protocols.
• Experience using NetOps Toolkits such as J-TNT and other monitoring, diagnostic, and troubleshooting tools.
• Strong customer service, problem-solving, technical documentation, communication, and prioritization skills.

Nice to have

• IAT Level II certification or higher under DoD 8570/8140, such as CompTIA Security+ CE, CCNA Security, GICSP, GSEC, or SSCP.
• Department of Defense experience and support for mission-critical systems or VIP end users.
• Military training, vocational training, or professional certification from an accredited technical institution.

Culture & Benefits

• Paid holidays and paid time off.
• Medical, dental, and vision coverage.
• Company-paid short- and long-term disability and life insurance.
• Relocation reimbursement, certification reimbursement, referral bonuses, and retirement benefits.
• Professional development and career advancement opportunities supporting critical government missions.