Lead User Experience Researcher (AI)

Location: Lowell, Massachusetts, United States

Salary: $145,600–$209,300 per year, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global develops a workforce operating platform with HR, payroll, workforce management, culture technology, and people-first AI solutions.

What you will do

• Define the research strategy and roadmap for Frontline Worker Network across discovery, usage, and retention.
• Conduct generative and evaluative research with workers, employers, and service partners using interviews, usability studies, surveys, diary studies, and contextual inquiry.
• Recruit and research deskless, hourly, mobile-only frontline workers using approaches suited to their constraints and contexts.
• Synthesize qualitative research, survey data, telemetry, and business context into insights and decision frameworks that influence adoption and conversion.
• Evaluate new service categories such as credit, insurance, and whole-worker support, including market viability, user needs, and integration opportunities.
• Present insight narratives to senior leaders, lead cross-functional ideation, influence product strategy, and mentor researchers in behavioral science, experimentation, data interpretation, and AI-assisted research.

Requirements

• Bachelor’s degree in HCDE, Cognitive Psychology, Human Factors, or a related field.
• 7+ years of experience leading user research projects with demonstrated impact.
• Experience researching participants in multi-sided marketplace ecosystems and balancing the needs of multiple stakeholder groups.
• Expertise in qualitative and quantitative methods, including usability testing, interviews, surveys, contextual inquiry, field studies, behavioral analytics, segmentation, and A/B testing.
• Experience researching web applications, conversational interfaces, or AI-powered experiences, and integrating AI into work processes or decision-making.
• Strong stakeholder management, cross-functional collaboration, research leadership, product influence, and mentoring skills.

Nice to have

• B2B, marketplace, e-commerce, or enterprise software research experience.
• Experience with deskless or hourly worker populations.
• Fintech, financial wellness, or sensitive-domain research experience.
• Frontline workforce, workforce management, human resource management, or talent management expertise.
• Experience building 0-1 products, launching new offerings, or building AI systems with attention to trust, transparency, and mental models.

Culture & Benefits

• Work on an AI-first workforce operating platform used by tens of millions of workers.
• Flexibility, employee benefits, and a collaborative environment focused on learning and continuous improvement.
• Potential performance-based bonus and restricted stock unit awards in addition to base pay.
• Equal opportunity employment and disability accommodation throughout the application and interview process.