Customer Account Manager 2 (HCM and Payroll)

Location: United States. The role requires travel for face-to-face customer interactions and industry events, up to 25%.

Base salary: $90,000–$95,000 per year, plus commissions and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with HCM, payroll, workforce insights, and AI capabilities.

What you will do

• Manage relationships with emerging and strategic customers through regular interactions, events, conferences, and business reviews.
• Drive account growth through upselling, cross-selling, strategic sales campaigns, and tailored HCM and Payroll proposals.
• Research customer industries and advise decision-makers on best practices, product capabilities, and service expansion.
• Create annual account plans, relationship maps, and rolling four-quarter pipeline forecasts with internal stakeholders.
• Monitor account health, identify risks, and collaborate on plans to improve customer satisfaction and retention.
• Maintain accurate contacts, customer sentiment, pipeline data, and marketing-qualified lead follow-up in Salesforce.

Requirements

• At least 2 years of successful experience in account management, sales, customer success, ERM, or a related field, or at least 1 year of customer relations or business-to-business sales experience.
• At least 1 year of experience in the technology or software industry.
• Demonstrated ability to meet or exceed sales quotas and articulate product value propositions.
• Ability to travel for face-to-face customer interactions and industry events.
• Excellent verbal, written, communication, interpersonal, organizational, prioritization, and multitasking skills.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Proficiency in Salesforce.
• Experience in digital advertising, consultative sales, digital media sales, business development, online media, or digital marketing.
• Experience optimizing and troubleshooting products or services.

Culture & Benefits

• People-first culture focused on learning, continuous improvement, and collaboration.
• Benefits package with flexibility and comprehensive employee benefits.
• Eligibility for commissions and restricted stock unit awards.
• Equal opportunity employment and disability accommodations throughout the application and interview process.