Sr Coordinator, Customer Relations

Location: Corporate office in Richmond, Virginia, United States

Salary: $19.90–$27.90 per hour

Company

hirify.global is a large used-car retailer focused on transparency, integrity, customer experience, innovation, and community impact.

What you will do

• Support customers throughout the end-to-end and post-purchase experience.
• Handle frequent inbound and outbound interactions by phone, social media, and written communication.
• Resolve preliminary concerns independently using the hirify.global Iconic Issue Resolution strategy and de-escalation techniques.
• Identify and escalate high-risk and executive-level cases to Legal, Public Relations, Risk, Accounting, and other internal teams.
• Document cases accurately with detailed notes and next-step recommendations.
• Mentor associates and provide on-call support for urgent customer activity, including social media engagement.

Requirements

• At least 2 years of customer service experience, preferably in a customer-centric environment.
• Excellent written and verbal communication skills for complex messages and diverse audiences.
• Ability to mentor, motivate, and influence others toward positive outcomes.
• Ability to work a flexible schedule, including nights.
• Alignment with hirify.global values: doing the right thing, putting people first, winning together, and pursuing greatness.

Culture & Benefits

• Collaborative Customer Relations team focused on improving customer satisfaction and identifying experience gaps.
• Paid sick, vacation, and holiday time for eligible full-time associates.
• Up to 48 hours of sick time and 80–200 hours of vacation time annually after a 90-day waiting period, depending on tenure.
• Six paid scheduled holidays plus one floating holiday; holiday premium pay may apply when working on a scheduled holiday.
• Equal opportunity employment and reasonable accommodation available upon request.