Senior Specialist – Self-Service Operations & Support

Location: Rosemead, California, US; hybrid work mode with required residence in California. The role includes reporting to an SCE facility for a set number of days, remote work on remaining days, and participation in an on-call rotation approximately every four to six weeks for emergency response and Incident Management Team activations.

Salary: $114,400–$171,600 annually.

Company

hirify.global provides electric utility services focused on safety, reliability, innovation, and clean energy.

What you will do

• Report on key metrics for major programs and initiatives.
• Develop automated KPI tracking processes, dashboards, and performance reports.
• Maintain accurate documentation and records covering project and program costs, resources, schedules, and status.
• Deliver business intelligence and data analysis reports, including audit and high-visibility requests.
• Coordinate research and provide timely information for organizational decision-making.
• Improve operational processes and maintain systems and tools supporting records management, communications, and business operations analysis.

Requirements

• Five or more years of experience in business operations analysis.
• Experience with KPI development, dashboards, operational reporting, and executive presentations.
• Strong understanding of incident management, problem management, service delivery, and operational support processes.
• Ability to analyze complex operational issues and drive resolution through data-driven decision-making.
• Strong project coordination, prioritization, organization, and communication skills.
• Must work and reside in California and be able to participate in the hybrid work arrangement and on-call incident response rotation.

Nice to have

• Bachelor’s degree or higher in management, business, technology, engineering, data analytics, or a related field.
• Experience supporting enterprise digital platforms, technology operations, or customer-facing business services.
• Experience with Agile methodologies, IT service management, and technology governance frameworks.
• Utility, energy, or other highly regulated industry experience.
• Experience leading cross-functional process improvement, operational readiness, and change management initiatives.

Culture & Benefits

• Hybrid work with scheduled onsite presence and remote work on remaining days.
• Opportunity to support clean energy initiatives and reliable customer services.
• Emergency response and business continuity participation as part of operational responsibilities.
• Reasonable accommodation is available for individuals with disabilities during the application, interview, and employment process.
• Employment practices consider qualified applications with arrest or conviction records under applicable fair-chance regulations.