Customer Business Operations Specialist IV (Semiconductor)

Location: Austin, Texas or Santa Clara, California, United States; travel required up to 20% of the time. Relocation is not available.

Salary: $116,000–$159,500 annually, plus potential bonus and stock awards.

Company

hirify.global develops and services materials engineering equipment used in semiconductor and advanced display manufacturing.

What you will do

• Own customer demand planning and delivery alignment for strategic accounts across North America and Europe.
• Coordinate with Sales, Finance, Business Operations, Order Management, Legal, Trade Compliance, Tax, and Treasury on delivery strategies and commercial execution.
• Identify and mitigate operational, delivery, contractual, and revenue risks affecting bookings, shipments, and revenue timing.
• Lead cross-functional projects that improve customer experience, operational effectiveness, and business performance.
• Analyze customer, delivery, operational, and revenue data and present recommendations, business reviews, and escalation summaries.
• Mentor team members and provide subject matter expertise on customer business operations processes.

Requirements

• Bachelor’s degree or equivalent experience.
• 7–10 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Demand Planning, Customer Support Operations, or a related function.
• Experience supporting strategic customer accounts in cross-functional business environments.
• Strong knowledge of demand planning, contract execution, customer fulfillment, revenue processes, and risk management.
• Experience leading projects, improving processes, and using ERP systems, business intelligence tools, and operational reporting; SAP is preferred.
• Strong analytical, problem-solving, decision-making, communication, and stakeholder-influence skills.

Nice to have

• Experience in semiconductor, capital equipment, manufacturing, or another high-technology industry.
• Experience supporting North American and European customer accounts.
• Experience with automation, data analytics, AI-enabled tools, or digital transformation initiatives.
• Experience serving as a subject matter expert and leading cross-functional initiatives.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Comprehensive employee benefits package.
• Potential eligibility for bonus and stock award programs.
• Equal opportunity workplace with accessibility support available during the application process.