Clinician Support Agent (Healthcare)

Location: San Francisco, CA; hybrid role with at least two days per week in-office at 699 8th Street Suite 600. The schedule is 10:00 PM to 8:30 AM PDT, four days per week, with alternating weekends and shifts.

Salary: $27.73–$34.66 per hour.

Company

hirify.global develops digital healthcare solutions that combine wearable biosensors, cloud-based data analytics, and proprietary algorithms to support cardiac care.

What you will do

• Communicate by phone, email, and internal systems with cardiac technicians, hospitals, clinicians, and patients.
• Communicate ECG abnormalities and follow physician notification protocols.
• Follow up on clinical information, including pacemaker settings and clinician contact details.
• Manage clinical case tickets, update statuses, and verify notification criteria and report completeness.
• Collaborate with internal work partners and external healthcare customers while meeting productivity and quality metrics.
• Follow HIPAA guidelines, Good Clinical Practices, and role-specific proficiency requirements.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience, preferably in a fast-paced call center.
• Ability to attend the San Francisco office at least two days per week.
• Ability to work the specified 3rd-shift schedule, alternating weekends, and shifts.
• Experience with EKG interpretation or strong interest in developing this skill.
• Proficiency with Microsoft Office, Outlook, Microsoft Teams, and Microsoft Word; strong verbal and written communication skills.

Nice to have

• Experience in a healthcare or medical environment.
• Knowledge of medical terminology.
• Salesforce experience.
• Attention to detail, critical thinking, independent judgment, and solution-oriented thinking.

Culture & Benefits

• Collaborative, supportive, and mission-driven work focused on patient care.
• Opportunities to develop skills in ECG interpretation and cardiac care.
• Medical, dental, and vision insurance beginning on the first day.
• 401(k) with company match, employee stock purchase plan, HSA and FSA options, and disability coverage.
• Paid parental leave, paid holidays, PTO, emotional health support, and additional legal, financial, travel, and referral assistance.
• LinkedIn Learning classes and hybrid work flexibility.