National Accounts, Client Services Operations Administrator

Location: Harrisburg, Pennsylvania, United States

Company

hirify.global provides pest control and related services to consumer and business customers across more than 90 countries and serves leading global brands.

What you will do

• Manage inbound and outbound customer inquiries and establish information-flow policies and service standards for assigned accounts.
• Coordinate account communications with field teams, service branches, subcontractors, technical managers, and operations managers.
• Own customer-requested process improvements and escalate issues to the appropriate level.
• Resolve customer pain points and proactively identify and correct potential service failures.
• Build expertise in assigned industry verticals and coach Client Service Administrators.
• Support productivity, quality, and customer satisfaction, including complex administrative and service issue resolution.

Requirements

• High school diploma or equivalent required; a college degree is preferred, with equivalent work experience accepted.
• 3–5 years of client management experience.
• Experience in project management, customer service, conflict resolution, project or peer leadership, and strong written and verbal communication.
• Strong organizational, multitasking, detail-orientation, strategic-thinking, and urgency-management skills.
• Ability to learn new business unit software programs as needed.
• Availability to work 40+ hours per week and weekends when needed.

Nice to have

• Experience in sales and billing.
• College degree.

Culture & Benefits

• Full-time benefits start on day one with no waiting period.
• Medical, dental, vision, disability, and life insurance are available.
• 401(k) retirement plan with company-matching contributions.
• Vacation, sick days, company-paid holidays, and floating holidays.
• Training, development programs, career growth opportunities, and tuition reimbursement for full-time colleagues.
• Performance incentives and a focus on health, safety, and flexibility.

Hiring process

• Application-related communication may be sent by text through Workday, Loop, and HireVue systems.