Director, Workplace Technologies

Location: New York, New York, USA (Corporate Headquarters)

Base pay range: $185,000–$220,000 per year

Company

Global house of brands including Coach and Kate Spade New York, focused on innovation, creativity, inclusion, and consumer retail.

What you will do

• Own the global Workplace Technology and Client Services vision, operating model, product portfolio, and multi-year roadmap.
• Lead endpoint, device, application, virtual desktop, Cloud PC, and retail technology modernization across Windows, macOS, and mobile platforms.
• Oversee Microsoft 365, Teams, Exchange, messaging, unified communications, telecom, mobility, meeting rooms, AV, and digital signage.
• Accelerate self-service, automation, self-healing, AI-assisted support, intelligent routing, automated provisioning, and digital employee experience analytics.
• Establish service governance, vendor accountability, lifecycle management, security, privacy, responsible AI, resiliency, and rollback practices.
• Build global engineering capability, develop leaders, and partner with Security, Retail Technology, HR, Legal, Compliance, Finance, Procurement, and regional business teams.

Requirements

• Significant leadership experience in global workplace technology, digital workplace, end-user computing, or a related technology function.
• Experience leading broad workplace portfolios covering endpoint engineering, collaboration platforms, meeting-room technology, unified communications, support, executive services, and device lifecycle management.
• Demonstrated success transitioning reactive, ticket-driven support to proactive, automated, experience-led services using DEX, observability, sentiment, service analytics, or XLAs.
• Working knowledge of Microsoft 365, Teams, Windows, macOS, mobile platforms, endpoint management, virtual desktop, identity, and automation.
• Experience applying AI and automation to employee support, knowledge, provisioning, remediation, and workflow orchestration with security controls.
• Typically 12+ years of progressive technology experience, including leadership of managers, global teams, and large-scale workplace services.

Nice to have

• Bachelor’s degree in technology, engineering, business, or a related field, or equivalent practical experience.
• Experience in retail, consumer, luxury, or another distributed global enterprise environment.
• Relevant industry certifications.

Culture & Benefits

• Inclusive environment that values individuality, creativity, collaboration, and continuous learning.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid paternity and maternity leave.
• Equal opportunity employer providing reasonable accommodation for disabilities and religious beliefs.