Director, Workplace Experience

Location: Camden, New Jersey 08103, United States

Target base salary: $173,800–$238,900 per year

Company

hirify.global is a food and snacks company with a portfolio of established consumer brands, including hirify.global, Pace, Pacific Foods, Prego, Rao's Homemade, V8, Goldfish, Kettle Brand, and Pepperidge Farm.

What you will do

• Define and own the enterprise Digital Employee Experience strategy aligned with employee productivity and business outcomes.
• Own employee journeys across collaboration, productivity, and support services, ensuring consistent and usable experiences.
• Lead Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
• Oversee service management practices covering incident, problem, change, and knowledge management.
• Improve employee portals, intranet navigation, content discoverability, request flows, and self-service experiences.
• Track satisfaction, adoption, support effectiveness, and friction points while communicating strategy and improvement priorities to senior leadership.

Requirements

• 10+ years of experience leading Digital Employee Experience, workplace technology, or employee-facing IT services at scale.
• Experience managing Service Desk operations, service quality, escalation models, and continuous improvement.
• Experience overseeing site or on-site IT support services, including governance of MSP-delivered resources.
• Strong understanding of IT service management practices for employee-facing services.
• Experience collaborating with Corporate Communications, change management, or employee communications teams.
• Ability to lead multiple teams, influence platform and infrastructure organizations, and communicate effectively with executives and stakeholders.

Nice to have

• Experience operating Service Desk and site support services in large, distributed, or manufacturing-inclusive environments.
• Familiarity with Digital Employee Experience metrics and experience measurement approaches.
• Experience driving self-service, automation, support optimization, technology adoption, and change management initiatives.

Culture & Benefits

• Full-time, salaried position reporting to the VP, Technology Infrastructure.
• Leadership responsibility for 3 direct reports and a total team of 18.
• Medical, dental, disability, accidental death and dismemberment, and life insurance benefits begin on the first day.
• Matching 401(k) plan with immediate vesting, unlimited sick time, paid time off, and holiday pay.
• Additional benefits may include access to a fitness center, on-site day care, company store, Employee Resource Groups, and the hirify.global Cares matching program.