Manager, Client Management

Location: Hong Kong, HKGN 348 Kwun Tong Road

Company

Cigna Healthcare, a division of hirify.global, supports customers in navigating the healthcare system and making informed decisions about their health and benefits.

What you will do

• Build trusted relationships with clients and brokers across an assigned group insurance portfolio.
• Use utilization data to support informed benefit decisions and deliver high-quality service that drives retention and growth.
• Manage client engagements and renewals end to end, including service delivery, internal coordination, renewal negotiations, and presentations.
• Identify growth opportunities and partner with the Sales Team on new business, implementation, and relationship transitions.
• Support the development of Cigna’s value proposition and strategic business goals.
• Support or lead jumbo and complex cases involving multinational clients and cross-region Cigna engagement.

Requirements

• Bachelor’s degree and 5 years of relevant experience in insurance, customer servicing, or strategic relationship management within a group business environment.
• Strong analytical mindset and ability to use data to support client and business decisions.
• Strong interpersonal skills for working with multiple stakeholders and distribution channels.
• Ability to communicate complex concepts clearly and concisely.
• Good command of English and Chinese.
• Can-do attitude and strong teamwork skills.

Culture & Benefits

• Full-time role based in Hong Kong.
• Opportunity to lead an Account Management-focused team and contribute to workforce planning and recruitment.
• Eligible for sales incentive compensation.
• Work involving multinational clients and international market collaboration.