IT Support Engineer

Location: Guadalupe

Company

Global water technology company developing sustainable solutions for utilities, industrial sectors, residential areas, and commercial buildings.

What you will do

• Provide technical support for hardware, software, systems, and connectivity issues.
• Manage IT service requests and incidents through resolution while meeting service expectations.
• Install, configure, maintain, and upgrade end-user devices, applications, and technology equipment.
• Collaborate with IT teams and business stakeholders on projects, complex issue resolution, and service improvements.
• Maintain documentation, asset inventories, and service records.
• Analyze service trends and user feedback to improve service quality and user experience.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.
• At least 2 years of experience in IT support, service desk, desktop support, or IT service delivery.
• Experience troubleshooting hardware, software, networking, and system-related issues.
• Strong customer service, communication, problem-solving, organizational, and time-management skills.
• Ability to support technical and non-technical users and work independently or within a team.

Nice to have

• CompTIA A+, Microsoft Certified Professional, ITIL Foundation, or similar certification.
• Experience with enterprise IT environments, hybrid workforces, or global organizations.
• Manufacturing industry experience.
• Familiarity with IT service management, ticketing, asset management, and endpoint management systems.

Culture & Benefits

• Work within a global organization with approximately 23,000 employees operating in more than 150 countries.
• Contribute to technology solutions supporting water conservation, reuse, metering, network technologies, and analytics.
• Collaborate across functions in an environment focused on innovation, sustainability, inclusion, and belonging.