IT Executive Support Technician II (AI)

Location: Arlington, Virginia, United States; primarily office-based, with some work in server rooms and travel to different office locations as required.

Company

A global aerospace and national security organization delivering technologies and solutions for critical U.S. security needs.

What you will do

• Provide white-glove technical support to executive leadership and ensure reliable meeting and conference-room experiences.
• Diagnose and resolve hardware, software, network, connectivity, VPN, and peripheral issues while minimizing disruption to senior leaders.
• Configure, deploy, maintain, and inventory executive-user hardware and software systems.
• Oversee conference-room technology and prepare spaces for high-profile meetings and events.
• Maintain technical documentation, standard operating procedures, and asset-management records.
• Train executive end users, prioritize helpdesk tickets, and provide front-line guidance on AI tools and systems.

Requirements

• Associate’s degree in a related field and at least 1 year of relevant experience; equivalent experience may substitute, with 3 years required without a degree.
• Experience supporting corporate leadership with desktop support and troubleshooting industry-standard hardware and software.
• Intermediate knowledge of computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, and video teleconference systems.
• Experience using AI tools to improve troubleshooting and ticket resolution, plus the ability to help users navigate AI systems.
• Strong communication, problem-solving, customer-care, ownership, and knowledge-sharing skills.
• Applicants must be U.S. citizens, lawful permanent residents, protected individuals, or eligible to obtain required U.S. government authorizations.

Nice to have

• CompTIA A+, Network+, MCITP, or similar certifications.
• Corporate IT experience, technical documentation skills, and knowledge of ServiceNow.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 150% match on contributions up to 6%.
• Life insurance and three weeks of paid time off.
• Tuition reimbursement.
• Collaborative, mission-focused work supporting aerospace and national security initiatives.
• Physical work includes lifting and moving computer equipment up to 50 pounds and working at a computer for extended periods.