Customer Service Liaison

Location: 1627 Montana Ave, Santa Monica, CA 90403, USA. Onsite showroom role, Tuesday–Saturday, 9:00 a.m.–5:30 p.m.

Salary: $23–$25 per hour, based on experience.

Company

Founded in 1978, hirify.global provides custom-designed storage and organizational solutions for homes, including closets, entertainment centers, pantries, and home offices.

What you will do

• Schedule appointments efficiently and accurately for Design Consultants using the CRM.
• Answer customer phone calls and emails and address client needs.
• Direct customer concerns and complaints to management and support their resolution with designers.
• Greet showroom visitors, assist with guestbook registration, and provide refreshments when needed.
• Maintain showroom cleanliness and complete opening and closing duties.
• Support customer communications for installations, confirmations, and return visits while coordinating with the Centralized Scheduling team.

Requirements

• 1–2 years of administrative or customer service experience, preferably in construction, home renovation, home improvement, or a luxury brand environment.
• Polite, clear, and professional client communication skills.
• Ability to perform data entry quickly and accurately.
• Ability to manage calendars or regional scheduling is preferred.
• Self-directed, positive, organized, and comfortable working in a fast-paced environment.
• Technical proficiency and ability to learn business systems such as CAD, Epicor, Salesforce, and Microsoft Office.

Nice to have

• Associate degree related to business administration or accounting from an accredited college or university.
• Experience in a luxury brand environment.
• Calendar management or regional scheduling experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with company match.
• Career growth and promotional opportunities.
• Company discounts and referral bonuses.
• Cell phone stipends may be available at some locations.