Revenue Operations Manager (Salesforce)

Location: Waltham, Massachusetts, United States; hybrid work model

Salary: $85,000–$105,000 USD per year, with potential bonus or additional on-target commission pay.

Company

hirify.global provides online marketing tools and support that help businesses, nonprofits, entrepreneurs, and individuals grow online.

What you will do

• Lead cross-functional Revenue Operations initiatives from requirements gathering through implementation, with a focus on Partner Success and broader go-to-market priorities.
• Design scalable customer onboarding, activation, partnership, sales, and post-sale lifecycle processes.
• Connect customer lifecycle data with forecasting, retention, expansion, churn, and customer health metrics while improving data governance and visibility.
• Build executive dashboards and reporting that turn operational and customer data into actionable insights.
• Collaborate with system administrators to improve revenue technology data flows, system capabilities, data integrity, and adoption.
• Implement AI-driven solutions, operational playbooks, and process improvements that automate manual work and increase productivity.

Requirements

• 5+ years of experience in Revenue Operations, Partner Success, Sales Operations, Customer Success Operations, or a related function.
• Strong understanding of sales methodologies, customer onboarding, lifecycle processes, forecasting, and the broader go-to-market motion.
• Advanced analytical and problem-solving skills, including the ability to structure ambiguous business problems and develop actionable recommendations.
• Strong Salesforce Sales Cloud proficiency, including reporting, flows, account hierarchies, custom objects, and business process automation.
• Experience with BI, analytics, or orchestration tools such as Tableau, Cursor, or Ember, including executive-level dashboard development.
• Experience leading complex cross-functional projects, communicating technical concepts clearly, and documenting business and system requirements.

Nice to have

• Experience with CRM transformations, system implementations, automation, Customer Success, sales engagement, marketing automation, or BI platforms.
• Salesforce Administrator or related certification.
• Experience with lead routing, lifecycle management, territory management, pipeline processes, customer segmentation, or forecasting.
• Familiarity with SQL or advanced data analysis tools.
• Experience in a SaaS or subscription-based business.

Culture & Benefits

• Hybrid work combining remote work with in-person collaboration, live training, and social interaction at office locations.
• Health and welfare benefits, paid leave, and a competitive benefits package supporting employee and family well-being.
• Generous paid time off policy.
• Professional development, coaching, stretch assignments, and opportunities to learn different areas of the business.
• Focus on diversity, inclusion, and equal employment opportunity.