Technical Program Manager

Location: Amsterdam, Netherlands, or remotely from any location within the EU

Company

Nebius builds a full-stack AI cloud platform for data processing, model training, and production deployment, with large-scale GPU orchestration, inference optimization, compute, storage, networking, and applied AI capabilities.

What you will do

• Own and evolve the technical escalation framework between Cloud Support, Engineering, Product, and service owners.
• Monitor significant incidents, identify cross-team risks, and drive process improvements through completion.
• Lead Support readiness for new products and services, including ownership, escalation routes, documentation, and enablement.
• Gather technical and operational requirements for Support tools and coordinate dependencies, rollout, and enablement.
• Lead cross-functional initiatives improving collaboration between Support, Product, Engineering, and Customer Experience.
• Design and maintain processes, procedures, playbooks, templates, operational documentation, and success metrics.

Requirements

• 5+ years of experience in technical program management, technical project management, technical delivery, or a related role.
• Experience with incident management, technical escalation management, and operational process improvement.
• Strong technical fluency in service architecture, system dependencies, technical ownership, and operational constraints.
• Experience working directly with engineering teams to turn technical problems into clear actions and process changes.
• Ability to create and maintain technical documentation, processes, procedures, playbooks, and templates.
• Working knowledge of Jira workflows, automation, dashboards, and reporting; fluent English required.

Nice to have

• Experience with cloud infrastructure, large-scale distributed systems, Technical Support, Customer Engineering, cloud operations, or service delivery.
• Familiarity with compute, storage, networking, Kubernetes, or other cloud infrastructure services.
• Knowledge of PMI, ITIL, Agile, or other service delivery methodologies.
• Experience working in a globally distributed technology organization.

Culture & Benefits

• Competitive compensation and career growth opportunities.
• Learning opportunities, flexibility, and ownership.
• Collaborative and innovative international environment.
• Opportunity to work on impactful AI projects.
• Fast-moving culture focused on meaningful impact, trust, and real ownership.