Employee Benefits Operations Manager (Insurance)

Location: On-site in Corpus Christi, Texas, United States; up to 25% travel required.

Company

hirify.global is a global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related solutions across more than 20 countries.

What you will do

• Execute operational strategies and initiatives that improve efficiency, scalability, service quality, and client outcomes.
• Lead, recruit, coach, develop, and engage team members while strengthening accountability and collaboration.
• Monitor KPIs, evaluate team effectiveness, identify operational challenges, and implement corrective actions.
• Improve client retention and growth by supporting proactive service, gathering client feedback, and resolving complex escalations.
• Standardize policies, procedures, and workflows while identifying and mitigating operational risks.
• Support process optimization, automation, technology adoption, and cross-functional business initiatives.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• At least 5 years of progressive experience in insurance, financial services, professional services, or a related industry.
• Experience managing teams, implementing process improvements, and driving operational excellence.
• Experience supporting business development, client retention, growth initiatives, and long-term client relationships.
• Strong leadership, coaching, business judgment, decision-making, problem-solving, and resilience skills.
• Relevant industry licenses or certifications may be required depending on the supported business segment.

Culture & Benefits

• Client-focused environment centered on leadership, accountability, collaboration, and continuous improvement.
• Medical, dental, vision, life, disability, fertility, and wellness benefits.
• Paid sick time, paid time off, holidays, and an Employee Assistance Program.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, including for adoptive parents, plus legal plan and pet insurance options.

Hiring process

• Final candidates must complete post-offer verification processes in accordance with applicable laws.