Manager Operations

Location: Cedar Rapids, Iowa, United States; hybrid work with occasional travel under 10%

Salary: $85,000–$95,000 per year, plus potential annual bonus.

Company

hirify.global is a financial services company providing insurance, retirement, investment, and employee benefits solutions as part of Aegon.

What you will do

• Lead remote teams handling premium processing, cash application, and group billing operations.
• Set objectives, prioritize work, and ensure operational targets are achieved.
• Coach employees, manage development and performance reviews, and handle employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee billing exceptions, payment discrepancies, and cash application processes while monitoring operational data.
• Implement process improvements and maintain compliance with company policies and operational standards.

Requirements

• Bachelor’s degree in a business-related field or equivalent experience.
• At least five years of experience in an operations environment.
• At least two years of supervisory or management experience.
• Strong problem-solving, analytical, decision-making, communication, and interpersonal skills.
• Ability to manage multiple responsibilities under pressure and explain complex concepts to employees and customers.
• Proficiency with Microsoft Office products. Applicants must be authorized to work for any employer in the United States.

Nice to have

• Experience in the insurance or financial services industry.

Culture & Benefits

• Hybrid work environment with a focus on collaboration, accountability, inclusion, and work-life balance.
• Eligible employees receive competitive pay, annual bonus eligibility, pension and 401(k) matching benefits.
• Medical, dental, vision, disability, and employee assistance benefits are available.
• Paid time off starts at 160 hours annually, with ten paid holidays per year.
• Tuition reimbursement, career development opportunities, parental leave, adoption assistance, and employee discounts are offered.
• Employee resource groups, wellness programs, volunteer time, and inclusion and diversity initiatives are available.