Director of Operations (Employee Benefits)

Location: Hybrid role in Atlanta, Georgia, United States

Company

hirify.global is an insurance brokerage and consulting firm with approximately $3 billion in revenue, over 10,500 associates, and approximately 200 offices nationwide.

What you will do

• Manage, develop, train, and coach the Employee Account Management team and client-facing staff.
• Lead onboarding, retention, renewals, service standards, and quality control for new and existing clients.
• Develop customer service platform best practices and improve processes and operational efficiency.
• Manage the operating budget, staffing levels, client assignments, and departmental retention goals.
• Advise major accounts on industry trends, legislative rulings, and market events while coordinating internal experts and sales support.
• Maintain protocols and drive utilization of Sagitta and BenefitPoint while building carrier relationships and collaborating with practice and account executive leaders.

Requirements

• 10+ years of related insurance experience in a client-facing role.
• Prior managerial experience and strong team leadership abilities.
• Must hold or be willing to earn a life and health insurance license.
• Ability to interpret and communicate technical information, manage multiple priorities, and resolve conflicts.
• Strong oral and written communication, organization, judgment, and problem-solving skills.
• Comfort with internet-based programs and Microsoft Office; BenefitPoint knowledge is preferred.

Culture & Benefits

• Competitive pay, incentives, and employee recognition programs.
• Medical, wellness, dental, vision, life insurance, disability, 401(k), flexible spending, and health savings account benefits.
• Generous paid time off, paid family leave, and paid holidays.
• Professional development programs, wellness initiatives, and employee support programs.
• Community engagement, environmental sustainability, and diversity and inclusion initiatives.