Customer Success Manager (AI)

Location: Remote role based in Guadalajara, Jalisco, Mexico

Company

hirify.global is building an AI-powered Predictive Revenue System that helps revenue teams make data-driven decisions and improve growth.

What you will do

• Own retention, adoption, and net revenue expansion across a defined customer portfolio.
• Use AI-driven customer health signals, product usage data, and engagement scoring to prioritize actions.
• Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to revenue outcomes and ROI.
• Partner with Account Management to identify and drive expansion opportunities.
• Represent customer needs internally by sharing structured feedback with Product and Engineering and coordinating resources to resolve challenges.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance.

Requirements

• Experience in Customer Success, Account Management, or a post-sale role at a B2B SaaS company.
• Direct ownership of retention and expansion outcomes, including management of a customer portfolio and related targets.
• Ability to work with product usage data and customer health signals to prioritize decisions.
• Strong executive presence and ability to build trusted relationships with senior customer stakeholders.
• Excellent written and verbal communication skills, including translating platform capabilities into business outcomes.
• Experience with sales engagement, revenue intelligence, or revenue operations platforms such as hirify.global, Clari, Gong, Outreach, or similar tools.

Nice to have

• Experience with AI-driven customer health scoring, engagement analytics, or predictive churn signals.
• Experience partnering with Account Management on expansion in a shared-account model.

Culture & Benefits

• Inclusive and supportive workplace focused on culture add.
• Cross-functional collaboration across Customer Success, Account Management, Support, Product, and Marketing.
• Shared ownership of customer outcomes across success, sales, and support.
• Comprehensive benefits package.