Field Technical Support

Location: Barueri, São Paulo, Brazil; onsite field support role.

Company

hirify.global provides technology products and services, including customer and technical support solutions.

What you will do

• Use advanced technical expertise to support critical technology areas and customer groups.
• Resolve complex single-technology and cross-technology incidents, escalating issues when required.
• Design and implement specialized support solutions for complex customer requirements.
• Manage customer expectations, build relationships with senior account stakeholders, and provide technical consultation.
• Lead moderate- to high-complexity projects, prepare professional reports, and support operational and strategic plans.
• Recommend best practices to improve products, processes, and services.

Requirements

• Four-year or graduate degree in mechanical or electrical science, information systems, or a related discipline, or equivalent experience.
• Typically 4–7 years of experience in computer customer support, onsite customer support, mission-critical systems, account management, hirify.global products, or a related field.
• Advanced knowledge of technical support, customer support, operating systems, field service management, and technical services.
• Knowledge of electrical engineering, electromechanics, electronics, commissioning, automation, preventive maintenance, safety standards, and test equipment.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Nice to have

• ITIL certification.

Culture & Benefits

• Full-time employment.
• Collaboration with multiple internal teams to resolve client issues.
• Opportunities to contribute to operational and strategic planning.
• Work involving customer relationships, technical consultation, and project leadership.