Customer Success Manager (Cybersecurity)

Location: Minneapolis, USA; hybrid work with regular in-office time, typically two to three days per week. The final panel interview takes place onsite at the Edina, Minnesota office.

Salary: $80,000–$90,000 annual base salary, with on-target earnings of $100,000–$112,000 USD depending on experience.

Company

hirify.global is an AI-native cybersecurity software company focused on human risk management, threat detection, behavioral change, and security response.

What you will do

• Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes.
• Drive product adoption, customer satisfaction, long-term retention, and account health using proactive engagement and data-driven insights.
• Support customer onboarding and training to help customers realize value from the platform.
• Identify and execute upselling and cross-selling opportunities to grow account ARR.
• Improve scaled customer success processes and the overall customer experience.
• Collaborate with Customer Success Managers, Sales, and Support to address customer needs.

Requirements

• 1–2 years of experience in customer success, account management, implementation, or project management within a fast-growing SaaS company.
• Strong data orientation and the ability to use data to define decisions and actions.
• Excellent prioritization skills and a disciplined approach to managing project timelines.
• Strong interest in technology and the ability to master new technical tools quickly.
• Solution-oriented mindset with the ability to improve and develop processes.

Nice to have

• Proven experience and results in upselling and cross-selling.
• Experience onboarding or training customers at scale.
• Background in cybersecurity or early-stage SaaS startups.

Culture & Benefits

• Flexible hybrid work setting with regular collaboration from the Minneapolis office.
• Collaborative, data-driven environment focused on psychological safety, kindness, and shared success.
• Autonomy and trust with low micromanagement and opportunities to shape processes early.
• Medical, dental, and vision coverage, with part of the premiums covered by the company.
• Life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, and a 401(k) match.

Hiring process

• Initial 30-minute virtual interview with Talent Acquisition.
• 45-minute virtual interview with the Hiring Manager.
• One-hour final panel interview onsite at the Edina office, followed by an offer, references, and a background check.