Customer Success Manager (Electric Fleets)

Location: Remote, limited to Texas or Southern California; ability to travel to customer sites monthly is required.

Salary: $110,000–$125,000 per year, plus a performance-based bonus.

Company

hirify.global provides Electrification-as-a-Service for school districts, municipalities, and fleet operators, supporting the transition to electric vehicle fleets.

What you will do

• Build and maintain relationships with transportation directors, maintenance staff, drivers, and other operations stakeholders.
• Guide customers through onboarding, training, and the transition to electric school bus fleets.
• Project manage internal and external teams and coordinate with bus dealers and OEMs.
• Monitor accounts, identify issues, customize service offerings, and drive customer retention.
• Analyze performance data and provide data-driven recommendations for operational improvement.
• Resolve customer issues and relay feedback to technology, project development, and other internal teams.

Requirements

• 2+ years of experience in a customer-facing role such as Customer Success, Project Management, Partnership Management, or Account Management.
• Bachelor’s degree or equivalent experience in business, technology, engineering, or a related field.
• Strong project management, communication, presentation, and data-driven problem-solving skills.
• Experience with customer service ticketing systems, workflows, tools, and processes.
• Experience working with senior and executive-level customer contacts.
• Must be based remotely in Texas or Southern California and able to travel to customer sites monthly.

Nice to have

• Experience in a non-SaaS industry or with municipal or government entities.
• Understanding of web applications and the ability to learn new technologies.

Culture & Benefits

• Supportive, collaborative, and team-oriented work environment.
• Health, vision, and dental coverage for employees and dependents.
• Generous paid time off.
• 401(k) program with company match.
• Performance-based bonus program.