Executive Director, Patient Services – Patient Education Field Lead (AI)

Location: Field-based in Carlsbad, California, or Boston, Massachusetts, United States; domestic travel of up to 20% required.

Salary: $266,000–$282,000 per year.

Company

hirify.global develops RNA-targeted medicines and advances gene-editing approaches for patients with serious diseases and unmet needs.

What you will do

• Develop the long-term strategy, vision, and roadmap for field-based patient education capabilities across multiple brands and launch stages.
• Lead Patient Education Director and Manager teams through subordinate leaders and build a scalable operating model.
• Align Commercial, Market Access, Medical, Trade, Specialty Pharmacy, Reimbursement, brand teams, and external partners around patient support programs.
• Optimize patient onboarding and treatment journeys, including medication delivery, remote monitoring, adherence support, and access-to-therapy pathways.
• Use field insights, performance trends, advanced analytics, and AI to improve decision-making, field effectiveness, and patient experience.
• Oversee compliance standards, budgets, vendors, resources, performance metrics, succession planning, and organizational development.

Requirements

• Bachelor’s degree required; an advanced degree is preferred.
• At least 15 years of industry experience, including specialty pharmacy, hub operations, patient services providers, and field-based patient support models.
• Experience building, scaling, and operationalizing enterprise or multi-brand patient services and patient education capabilities.
• Demonstrated success leading large specialty or rare-disease field teams through directors and managers.
• Strong understanding of pharmaceutical services regulation, industry guidelines, and compliance requirements.
• Exceptional executive communication, stakeholder influence, negotiation, strategic judgment, and operational execution skills.

Nice to have

• Advanced technology, analytics, and data systems experience.
• Budget management, vendor oversight, and performance metrics experience.
• Advanced degree.

Culture & Benefits

• Benefits package offered.
• Onsite, hybrid, and remote work environments are supported across the organization.
• Work focuses on innovation, scientific excellence, and meaningful impact for patients.