Senior Director of Patient Support Services (Biotech)

Location: On-site in Woburn, Massachusetts, United States

Salary: $253,000–$327,500 annual base pay, plus performance incentive bonus, equity, and benefits.

Company

Biotechnology company developing oncolytic immunotherapies through its proprietary RPx platform to transform cancer treatment.

What you will do

• Lead the strategy, design, and execution of patient support services aligned with brand and market access objectives.
• Serve as the operational lead for launch readiness, identifying access barriers and coordinating cross-functional issue resolution.
• Design patient treatment journeys, workflows, reimbursement support, copay assistance, and other patient assistance programs.
• Establish compliant oversight for HUB services and patient-facing operations in partnership with Legal, Compliance, and Medical Affairs.
• Define KPIs, dashboards, budgets, and performance metrics to improve program transparency and effectiveness.
• Manage HUB vendors, conduct RFPs, oversee performance, and collaborate with commercial and account teams on payer access and field tools.

Requirements

• Bachelor’s degree required; BSN, RPh, PharmD, or MBA is a plus.
• 10+ years of biotech or pharmaceutical experience, including 5+ years managing patient support services.
• Experience with reimbursement models, including buy-and-bill, preferably in oncology.
• Extensive knowledge of commercial and government payer policies and patient services compliance requirements.
• Experience developing and executing RFPs, negotiating with vendors, managing budgets, and influencing internal and external stakeholders.
• Strong understanding of operational KPIs, pharma data platforms, and Microsoft Word, PowerPoint, and Excel.

Nice to have

• Oncology patient access experience.
• BSN, RPh, PharmD, or MBA.

Culture & Benefits

• Purpose-driven environment focused on improving outcomes for patients and caregivers.
• Values centered on collaboration, bold decision-making, commitment, and candid communication.
• Annual performance incentive bonus, new-hire equity, and ongoing performance-based equity.
• Medical, dental, and vision insurance with a 401(k) match.
• Flexible time off, paid holidays, and a year-end shutdown.