7 дней назад
Restaurant Experience Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Restaurant Experience Manager (Restaurant Operations and Design): Improving restaurant workflows, equipment choices, smallwares, operating procedures, and layouts to make drive-in execution faster, more consistent, and easier for guests and team members with an accent on speed, accuracy, quality, safety, and operational usability. Focus on testing equipment and process solutions, reviewing restaurant designs, conducting site visits, and converting field learnings into scalable standards and procedures.
Location: Atlanta Support Center, United States. Onsite role with up to 25% travel for site visits, field support, testing, pilots, and industry events.
Company
is a multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
What you will do
- Identify operational friction affecting speed of service, order accuracy, product quality, team movement, communication, and guest handoffs.
- Develop repeatable restaurant processes, procedures, checklists, standards, and field-ready tools with Operations and Training.
- Lead pilots and evaluations of restaurant equipment and smallwares, partnering with vendors on performance, safety, durability, maintenance, and usability.
- Review restaurant layouts and recommend improvements to workstations, kitchen flow, storage, staging, equipment placement, guest handoff points, and travel paths.
- Visit restaurant sites to observe routines, identify root causes, provide field guidance, and document scalable recommendations.
- Support rollout planning and track whether implemented changes improve operational consistency and guest experience.
Requirements
- 5+ years of experience in restaurant operations, equipment, design, field support, process improvement, or a related field.
- Bachelor’s degree or equivalent field experience.
- Strong understanding of restaurant workflows, kitchen layouts, operating procedures, and execution standards.
- Experience evaluating restaurant equipment, smallwares, layout changes, or process improvements.
- Knowledge of health and safety regulations, foodservice equipment specifications, and industry best practices.
- Strong problem-solving, project management, documentation, communication, and cross-functional collaboration skills.
Nice to have
- Experience managing direct reports.
Culture & Benefits
- Cross-functional collaboration with Operations, Facilities, Construction, Culinary, Training, Design, vendors, operators, and field leaders.
- Guest-first focus on improving restaurant execution and the team member experience.
- Exposure to industry trends, innovations, and emerging technologies in restaurant equipment, layouts, and operational process design.
- Travel of up to 25% for field support, testing, pilots, and industry events.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →