Staff Tech Operations Engineer (Payment & POPs)

Location: Atlanta Support Center, United States; expected on-site presence of 80%

Company

hirify.global is a multi-brand restaurant company operating more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Serve as the SONIC subject-matter expert for payment and POPS platforms.
• Provide Level 3 support, monitoring, maintenance, release management, testing, and QA coordination.
• Manage the full delivery process from requirements gathering through build, testing, launch, and post-launch support.
• Establish operational processes for configuring payments and POPS content, including settlements, chargebacks, inventory, menus, discounts, media, and display layouts.
• Partner with corporate, franchisee, business, technology, and vendor teams; manage escalations and vendor relationships.
• Develop executive dashboards covering workload, schedules, budgets, risks, and quality assurance.

Requirements

• 5+ years of experience designing, developing, and implementing payment technologies for point-of-sale systems.
• Four-year degree in business administration, computer science, or a related field.
• Strong understanding of complex technology systems, cloud platforms, integration layers, and scripting languages.
• Strong analytical, problem-solving, presentation, communication, organization, and decision-making skills.
• Experience translating customer and business needs into operational requirements and coordinating complex technology initiatives.
• Expert Microsoft Excel skills and strong Microsoft Outlook, PowerPoint, and Word skills.

Nice to have

• Experience in multibrand, franchise, retail, foodservice, or consumer-facing industries.
• Existing relationships with leading restaurant-industry technology vendors.
• PMP certification.
• Jira and Confluence experience.

Culture & Benefits

• Cross-functional collaboration with corporate and franchise teams.
• Mentoring and knowledge-building within the operations team.
• People-focused, collaborative work environment with direct communication across organizational levels.
• On-site work at the Atlanta Support Center for approximately 80% of the role.