AV Technician

Location: Dallas, TX; on-site at the Dallas corporate office, with occasional travel to remote offices and project locations.

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving independent agents and clients nationwide.

What you will do

• Provide proactive, white-glove AV support for employees, executives, conference rooms, and multipurpose spaces.
• Monitor, validate, configure, and maintain Microsoft Teams Rooms and integrated audio-visual environments.
• Set up and dismantle equipment for impromptu meetings while maintaining audio, video, presentation, and digital signage functionality.
• Respond to service tickets, document resolutions and root causes, and perform system health checks, updates, and preventative maintenance.
• Identify recurring issues and improve long-term AV reliability in partnership with IT and facilities teams.
• Support AV upgrades, enterprise deployments, documentation, end-user training, and remote office projects.

Requirements

• 4–6 years of experience in corporate AV, collaboration technology, or IT support, preferably in an on-site enterprise environment.
• Hands-on experience with Microsoft Teams Rooms, Crestron systems including AirMedia, Logitech conferencing solutions, and Shure audio equipment.
• Strong troubleshooting skills across hardware, software, and connectivity issues, plus experience with ticketing systems such as Freshservice.
• Excellent communication, customer service, executive support, prioritization, and proactive problem-solving skills.
• Ability to provide high-touch, in-person support and manage multiple priorities in a fast-paced environment.
• Required industry certification such as AVIXA CTS, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, Crestron Technical Institute, Shure Audio Institute, Dante Certification, or a comparable manufacturer or platform certification.

Culture & Benefits

• Family-like environment focused on putting employees first.
• Professional growth opportunities within a hyper-growth company.
• Competitive compensation package and benefits supporting employees and their families.
• Equal opportunity employment and reasonable accommodations for qualified individuals with disabilities.