Escalation Specialist (Financial Services)

Location: Evansville, IN — Hybrid

Company

hirify.global provides personal loans, credit cards, and other financial products focused on improving the financial well-being of nonprime customers.

What you will do

• Deliver exceptional customer service and respond to a variety of customer concerns.
• Handle complex issues requiring subject matter expertise and provide resolutions when business units cannot resolve them.
• Guide customers through the complaint resolution process.
• Coordinate with business partners and collaborate across all levels of the organization.
• Support the Executive Office of Customer Care and escalate issues to management when required.
• Contribute to complaint reporting, root cause analysis, customer retention, and service improvements.

Requirements

• High School Diploma or GED.
• 1–2 years of customer service experience in an escalations environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively in a fast-paced, high-pressure environment.
• Proficiency with Microsoft Office.

Nice to have

• Complaint-handling experience.
• Previous experience in a production environment.

Culture & Benefits

• Inclusive, customer-focused culture with opportunities for career development.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k) and an Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement, paid vacation, paid sick leave, and 11 paid holidays.
• Three days of paid volunteer time per year.