Junior IT Support Engineer (AI)

Location: Remote within the United States

Annual salary: $75,000–$103,000, plus equity and benefits.

Company

Stability AI is a highly technical, fast-moving organization focused on emerging technologies including generative AI.

What you will do

• Provide technical support for hardware, software, identity, networking, cloud applications, and SaaS tools.
• Support onboarding and offboarding through device setup, account provisioning, and application access management.
• Configure, deploy, maintain, and track laptops and other IT equipment.
• Administer Google Workspace, Kandji or similar device-management tools, identity systems, SSO, MFA, and endpoint security.
• Troubleshoot macOS and Windows environments, with opportunities to support Linux.
• Maintain asset inventories, access records, IT documentation, and compliance processes while escalating complex technical or security issues.

Requirements

• Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role.
• Foundational knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
• Familiarity with Google Workspace and device-management platforms such as Kandji, Jamf, or similar tools.
• Basic understanding of identity and access management, SSO, MFA, endpoint security, and SaaS administration.
• Strong troubleshooting, communication, attention-to-detail, and prioritization skills.
• Ability to work remotely from the United States and handle sensitive information with sound security judgment.

Nice to have

• Experience supporting a globally distributed or remote workforce.
• Familiarity with Okta, Slack, Zoom, Atlassian, GitHub, or IT ticketing and asset-management systems.
• Exposure to Linux, AWS, Google Cloud, Python, JavaScript, or automation.
• Experience with SOC 2, ISO 27001, access reviews, or other compliance activities.
• Experience in an AI, machine learning, research, or developer-focused organization.

Culture & Benefits

• Remote work within the United States across a globally distributed organization.
• Opportunity to work with generative AI, automation, AI productivity tools, and agentic workflows.
• Equity and benefits are included in the compensation package.
• Collaboration with People, Security, Legal, Finance, and Engineering teams.