Assistant Vice President, Technology Services

Location: Los Angeles, California, United States; support coverage is required across Americas business hours and multiple office locations.

Base salary: $140,000–$160,000 per year, plus discretionary bonus incentives and benefits.

Company

hirify.global is a global investment manager specializing in alternative investments across credit, equity, and real estate, with more than $220 billion in assets under management and offices in more than 25 cities.

What you will do

• Supervise and develop Tier 2 support engineers through daily direction, coaching, one-on-ones, and performance feedback.
• Own regional Tier 2 ServiceNow queues, ensuring timely resolution, SLA compliance, accurate categorization, and high-quality closure notes.
• Provide hands-on escalation support for Windows 11, Microsoft 365, Entra ID/Azure AD, VPN, endpoint hardware, and peripherals.
• Coordinate Tier 2 contributions during major incidents, maintaining timelines and communicating resolution progress to users and IT leadership.
• Standardize support processes, tooling, service standards, and escalation practices across LA, New York, and future Americas offices.
• Maintain Tier 2 SOPs and contribute to ServiceNow knowledge-base content and self-service improvements.

Requirements

• 5+ years of IT support experience, including at least 2 years in a lead or supervisory capacity.
• Experience supervising and developing technical staff across multiple offices or time zones.
• Hands-on expertise administering Microsoft 365, including Exchange Online, Teams, Intune, and Entra ID/Azure AD.
• Strong knowledge of Windows 11 deployment, imaging, and troubleshooting, plus enterprise networking fundamentals.
• Proficiency with ITSM platforms; ServiceNow experience is strongly preferred.
• Bachelor’s degree required, with clear written and verbal communication and strong incident-management and documentation skills.

Nice to have

• Financial services or other regulated corporate-environment experience.
• ITIL v4 Foundation certification or equivalent ITSM process experience.
• Experience with multi-tenant or cross-entity Microsoft 365 environments.
• Corporate AV and conferencing technology experience.
• Experience with endpoint analytics or DEX platforms such as Nexthink or 1E/Tachyon.

Culture & Benefits

• Collaborative, curious, inclusive environment that values diversity of thought.
• Training and career development opportunities.
• Support for local communities through philanthropic initiatives.
• Flexible work arrangement, competitive benefits package, and discretionary bonus eligibility.