IT Support Specialist

Location: On-site in Reno, NV or Pittsburgh, PA; U.S. Person status and an active Top Secret clearance are required.

Salary: $75,000–$130,000 USD annual base salary

Company

hirify.global develops mission-critical space, defense, and national security technologies.

What you will do

• Provide hands-on Tier 1–3 support for hardware, software, operating systems, Microsoft 365, access, collaboration tools, peripherals, and meeting-room technology.
• Manage incidents and service requests, document resolutions, provide timely updates, and maintain a strong user experience.
• Troubleshoot Windows, macOS, endpoint management, identity and access, VPN, printers, mobile devices, and local connectivity.
• Manage laptop, desktop, mobile, peripheral, and accessory provisioning, refresh, repair, decommissioning, and inventory activities.
• Support onboarding, offboarding, access changes, device setup, secure equipment returns, local stock, and asset records.
• Collaborate with IT operations, cybersecurity, networking, facilities, vendors, and program stakeholders on site activations, audits, infrastructure touchpoints, and operational readiness.

Requirements

• High school diploma or equivalent and related IT certifications.
• At least 3 years of hands-on experience in IT support, desktop support, service desk, systems administration, or field support.
• Experience with Windows, macOS, Microsoft 365, endpoint management, identity and access, collaboration tools, printers, peripherals, and enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle management, ticketing systems, and IT service management.
• Ability to work independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards.
• U.S. Person status, eligibility for ITAR/export-control access, and an active Top Secret clearance are required.

Nice to have

• Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
• Security+, Network+, A+, Microsoft, ITIL, or similar certifications.
• Experience with CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements.
• Conference-room technology, AV support, local network troubleshooting, and executive or engineering-user support experience.

Culture & Benefits

• Mission-driven environment focused on space, defense, and national security technology.
• Flexible Time Off and programs supporting physical and mental well-being.
• Medical, dental, and vision coverage for employees and families, with many employee benefits paid at 100%.
• 401(k) plan with a 50% company match on contributions up to 8%.
• Flexible gym memberships, voluntary benefits, and employee support resources.
• Ability to lift, move, or carry IT equipment weighing up to 50 pounds as required for site operations.