Customer Service Team Leader PP

Location: Krakow, Poland

Company

hirify.global is an industry-leading, people-oriented organization operating with a focus on safety, ethics, collaboration, and multicultural teamwork.

What you will do

• Lead daily operations for an eight-person Customer Service team serving the EU region.
• Supervise, coach, and develop team members through regular meetings, growth plans, training, onboarding, and knowledge transfer.
• Manage a personal customer portfolio and coordinate orders, deliveries, shipments, invoicing, customer data, and applicable agreements.
• Coordinate European stock-point distribution with warehouses and transport providers.
• Improve supply chain systems, processes, procedures, service levels, and KPI performance.
• Ensure compliance with SOX, ISO, and other procedures while supporting audits and resolving critical cost or customer-satisfaction issues.

Requirements

• Bachelor’s degree in office management, marketing, finance, logistics, or equivalent experience.
• Experience in customer service or supply chain, including proven leadership of a team of at least seven employees.
• Strong communication, problem-solving, commercial, organizational, and customer-service skills.
• Ability to handle stress, multitask, manage changing workloads, and resolve customer issues.
• Very good command of English and Polish required.
• Flexible, service-oriented, self-motivated, detail-oriented, and open to learning and change.

Nice to have

• Knowledge of another European language.

Culture & Benefits

• Collaborative and multicultural working environment.
• People-oriented, family-like organizational atmosphere.
• Opportunity to contribute to a dynamic, industry-leading company.
• Strong focus on safety and ethics.

Hiring process

• Applications are reviewed by a Talent Acquisition Partner.
• Candidate updates and support are provided throughout the application process.