Network Operations Center Specialist

Location: Sussex, Wisconsin, United States

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Manage service cases from customer request through dealer notification, resolution, closure, and reporting.
• Remotely monitor network-connected generators and related components to identify, troubleshoot, and resolve technical issues.
• Act as the first technical point of contact and coordinate escalation or field-service dispatch when required.
• Collaborate with dealers, national account and telecom customers, and internal warranty, service, and sales teams.
• Track service performance against KPIs, prepare reports, and present findings to customers and leadership.
• Identify service gaps, process inefficiencies, and product quality issues, and support corrective actions.

Requirements

• Associate’s degree or equivalent work experience.
• At least two years of experience in customer service or sales-oriented roles.
• Ability to learn technical information related to industrial connectivity solutions.
• Strong communication, presentation, negotiation, organization, and follow-through skills.
• Ability to work independently, manage multiple projects, and operate in a fast-paced environment.
• Strong Microsoft Office and Excel skills.

Nice to have

• Experience managing relationships, resolving conflicts, and influencing outcomes.
• Technical training or previous experience in a technical area.
• Experience with ERP and CRM systems, preferably SAP and Salesforce.

Culture & Benefits

• Work in an entrepreneurial culture with opportunities to operate independently.
• Collaborate cross-functionally with customers, dealers, and internal departments.
• Perform regular computer-based work alongside standing, walking, and hands-on equipment interaction.
• Occasionally lift up to 25 pounds and perform bending, reaching, or stooping.