Customer Care Specialist - Italian Market

Location: Barcelona, Spain; hybrid schedule with 2 days of home office per week and up to 4 additional weeks of fully remote work during summer and December

Company

hirify.global operates a restaurant discovery, booking, management, and payment platform across Europe.

What you will do

• Answer B2C and B2B customer requests by phone, email, and chat.
• Listen to customer needs and provide clear, accurate information and suitable solutions.
• Handle questions, issues, and complaints with professionalism and empathy.
• Follow up on requests when needed and manage multiple priorities.
• Work independently and collaborate with other teams when additional support is required.

Requirements

• Based in Barcelona.
• Native-level Italian and fluent English.
• Excellent written and verbal communication skills.
• Experience in a customer support environment.
• Knowledge of CRM tools.
• Autonomous, proactive, solution-oriented, empathetic, and comfortable handling challenging situations.

Culture & Benefits

• Permanent employment contract with a flexible hybrid working environment.
• Competitive fixed salary, bonus, and equity.
• Lunch vouchers, lifestyle benefits, and fully covered health insurance.
• Paid parental and caregiver leave, including 12 weeks fully paid.
• Continuous learning and development programs, plus free access to the Calm app.
• Inclusive multicultural environment, team-building events, and work-life balance support.