Customer Support Agent (French and Italian)

Location: Barcelona, Spain

Company

hirify.global provides the GDS system and related technology products used by travel agencies.

What you will do

• Provide first-level product and solution support to travel agencies through phone, email, live chat, the hirify.global Customer Portal, and remote tools.
• Understand customer needs and deliver effective solutions or workarounds to minimize service disruption.
• Maintain clear and proactive communication throughout the resolution process.
• Collaborate with colleagues, senior team members, and stakeholders to support customer satisfaction.
• Escalate service-impacting issues and inform management when service quality or customer satisfaction may be affected.

Requirements

• Hands-on experience with at least one Global Distribution System, preferably hirify.global, Galileo, or Sabre.
• Knowledge of reservations, fares, ticketing, and travel-related workflows.
• Good knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Professional proficiency in French and Italian is required.
• Customer-focused, proactive, self-motivated, and able to work independently.
• Ability to collaborate effectively in a multicultural and international environment.

Culture & Benefits

• Full-time employment within the customer support team.
• Collaborative environment focused on knowledge sharing and teamwork.
• Inclusive workplace culture promoting belonging and fair treatment.
• Equal opportunity employment regardless of protected personal characteristics.