Technical Support Specialist I (Microsoft Windows)

Location: On-site in Washington, DC, United States

Salary: $45,000–$54,240 per year

Company

hirify.global delivers solutions in cyber, engineering, financial management, and information technology for Federal Government and other clients.

What you will do

• Serve as the central point of contact for IT incidents and service requests.
• Provide support by phone, email, in person, and through self-service channels.
• Diagnose and resolve hardware, operating system, software, printer, copier, scanner, mobile, and malware-related incidents.
• Install, configure, upgrade, and deploy hardware and software, including workstation equipment and mobile phones.
• Document requests and resolutions in the IT service desk system and create support documentation.
• Escalate incidents when necessary while maintaining customer service standards and meeting SLAs.

Requirements

• At least one year of Tier II or Tier III desktop hardware and software support experience.
• Working knowledge of Microsoft Windows client operating systems, Microsoft Office, and Adobe Creative Suite.
• Practical troubleshooting and problem analysis skills, with the ability to prioritize work under pressure and meet SLAs.
• Previous customer service experience and strong verbal, written, organizational, and communication skills.
• High school diploma or GED required; an associate or bachelor's degree in Computer Science or a related IT field is preferred.
• Public Trust clearance is required.

Nice to have

• A+, MCSA, or ITIL Foundation certification.
• Experience with SCCM, encryption software, Azure, Microsoft 365, mobile support, Macs and iOS, or Dell hardware.
• Previous experience supporting a Federal Government client.

Culture & Benefits

• Health, life, disability, and retirement plans for full-time employees.
• Paid time off, professional growth opportunities, and tuition assistance.
• Collaborative, people-first workplace focused on employee support and development.
• No travel required.