Logistics Coordinator (Customer On-Site)

Location: Onsite at a customer premise in Palo Alto, California, USA; company location in Brisbane, California, USA.

Salary: $72,000–$76,000 annually.

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated logistics information systems.

What you will do

• Process shipping requests, prepare internationally compliant documents, and manage shipment exceptions according to SLAs.
• Track inbound and outbound shipments and support agreed customer KPIs and OKRs.
• Coordinate with customers, warehouses, carriers, vendors, service providers, and internal teams to resolve logistics issues.
• Build customer and cross-functional relationships while providing support through in-person communication, calls, email, digital platforms, and ticketing systems.
• Develop corrective actions, process improvements, customer SOPs, and standard work instructions.
• Coordinate delivery schedules, dangerous-goods documentation, and asbestos letters with planners, project managers, vendors, and partner teams.

Requirements

• Bachelor’s degree or equivalent work experience.
• 1–2 years of experience in logistics or high-volume customer service.
• Fluent English with excellent written and oral communication skills.
• Strong customer service, organizational, communication, analytical, and problem-solving skills.
• Ability to prioritize and triage tasks independently in a fast-paced environment.
• Strong knowledge of Microsoft Office and Google Workspace.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical, prescription, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for US employees.
• Employee stock purchase plan and training and personnel development programs.
• Opportunities for internal career growth and promotion.