Senior Manager, Product Design (AI)

Location: Atlanta Support Center, United States; onsite four days per week, typically Monday–Thursday

Company

hirify.global is a multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Lead product and UX design across guest-facing, restaurant-facing, and enterprise experiences spanning apps, websites, kiosks, and internal tools.
• Shape product and experience direction with Product, Research, Engineering, Analytics, Operations, Brand, and business partners.
• Manage, coach, and develop a distributed and matrixed team of Product and UX Designers, including employees and contractors.
• Set portfolio and delivery plans covering priorities, ownership, milestones, dependencies, capacity, risks, and success measures.
• Improve design quality through critique, reviews, design systems, accessibility practices, documentation, and design-to-development collaboration.
• Advance responsible AI use in design while evaluating quality, efficiency, limitations, risk, and human oversight.

Requirements

• Four-year degree and 10+ years of experience in product design, UX design, interaction design, service design, or a related field.
• At least three years of experience leading people and complex digital product or experience programs.
• Experience leading design across multiple product areas or value streams in a matrixed product and technology organization.
• Strong expertise in interaction design, information architecture, prototyping, design systems, accessibility, and design-to-development collaboration.
• Experience with people leadership, portfolio prioritization, trade-offs, research and analytics literacy, facilitation, negotiation, and executive influence.
• Practical fluency with generative and agentic AI concepts, modern design and collaboration tools, planning and delivery tools, analytics tools, and AI-enabled productivity tools.

Nice to have

• Experience in restaurant, retail, franchise, hospitality, or other multi-brand and omnichannel environments.
• Experience with guest-facing digital products, kiosks, internal tools, and operational workflows.
• Experience managing contractors, agencies, vendors, estimates, or budget inputs in a large enterprise.

Culture & Benefits

• Player-coach role combining people leadership, portfolio direction, and selective hands-on design contribution.
• Work across a diverse portfolio of iconic restaurant brands and connected digital platforms.
• Emphasis on evidence-informed decisions, accessibility, strong cross-functional partnership, and continuous improvement.
• Onsite work at the Atlanta Support Center four days per week under the In Good Company policy.