Customer Experience Associate (Hearing Health)

Location: New York, NY (Hybrid); candidates must be able to work hybrid in NYC.

Salary: $25–$28 per hour

Company

hirify.global is a fast-growing startup providing hearing health products and customer experiences for hearing aid users.

What you will do

• Manage a portfolio of new and existing customers throughout their post-sale hearing journey.
• Provide empathetic support through phone, email, and text.
• Troubleshoot hearing aid issues through clear, step-by-step guidance and coordinate additional support when needed.
• Resolve concerns proactively to support customer retention and reduce avoidable returns.
• Build expertise in hirify.global products and hearing health concepts to set accurate expectations.
• Share customer insights and trends with Audiology, Operations, Product, Sales, and Marketing teams.

Requirements

• Confident and personable communication skills, including comfort with extended and emotionally nuanced phone conversations.
• Empathy, patience, and the ability to de-escalate frustrated or confused customers.
• Strong problem-solving skills and sound judgment in situations without a single clear solution.
• Adaptability, resilience, and comfort learning new tools, products, and workflows.
• Dependability, punctuality, and ownership of customer follow-ups through resolution.
• Must be legally authorized to work in the United States and able to work hybrid in NYC.

Culture & Benefits

• Medical, dental, and vision insurance through Aetna.
• 401(k) plan.
• Flexible PTO policy.
• Commuter benefits, wellness perks, and parental leave.
• Non-exempt position eligible for overtime pay under applicable wage and hour laws.